Plycon Van Lines

Today we sent 2 lucite club chairs to CA. Dealing with Daryl the manager was a pleasure, he was very professional, courteous and helpful.

His crew, Sebastian and Cesar arrived early for the pickup and waited patienty until the building released the service elevator. They triple wrapped the chairs, 2 blankets and plastic sheeting. Both men were efficient and careful.

They took Covid precautions and wore masks the entire time. The chairs were placed on dollies and loaded on the truck for their journey.

Well done all!!!

Ronnie Katz

Move size: Partial Move Service cost: $1350

When I first contacted Plycon for the transport of a large French baker's rack from an estate broker in Pennsylvania to Colorado, I was provided an estimated delivery date and considering this was in the middle of the Covid outbreak, the delivery date was only two days off. They were in the middle of converting their tracking system to one similar to UPS, etc. so it wasn't as reliable as it could have been but email was responded to immediately so I always knew where my item was. It may be helpful to get the contact info for the dispatcher responsible once the freight leaves for your final destination. I worked with Steven Vasquez who was extremely helpful and my driver Howard was THE BEST!! We moved in to our new home in Steamboat Springs in January and have had lots of furniture delivered from all over the country. Some deliveries were better than others but Plycon really was the easiest as far as access to live contacts. My item arrived without a scratch and by the most professional and upbeat seasoned pro I've worked with. Very pleased.

Move size: Partial Move Service cost: $628

From four months ago (April 8th, 2016) to today (August 3rd, 2016), Plycon delivered my Maitland Smith Antique Center Table 3 times, each time in a worse condition than the previous. The table surface is completely tilted, with two table legs detached from the main center support. I tried to refuse delivery since they've broken the table during dispatch, but I was told the table can be "repaired", thus I have to take back the broken table. They claim to fix it - thus the second and third delivery, but still broken when delivered. The third time was the worst, a beautiful antique table is ruined, and I'm stuck with it.

While I tried to communicate with the admin about the situation over a four months period of time, a lady named Donna keeps on trying to speak over me and interrupting me by repetetively calling me "Honey" in a condescending way. Not only is her tone disrespectful, when there is a conflict of interest and I try to reach her, she would hung up on me on multiple accounts, and wouldn't pick up the phone when I call back. This is the most unprofessional admin I have ever encountered in my whole life.

I had to speak to her boss, who I did get a hold of once, and was never able to again ever since. Then I was referred to their New York Office, where I get to speak to another admin lady once, and was never able to get a hold of ever since. When I complain to the superiors about how Donna is very unprofessional and a waste of my time, I simply got a response saying "she is very green, she does not know what she's doing".. I guess that would justify all the inconveniences and the ordeal that I had to deal with over a four months period of time.

Each time the delivery crew suppose to show up, they don't. In addition, I don't hear from anyone following up with the reason of the no show. A week later, they'd show up. With an attitude, and in an extreme rush, as well as a broken table - every single time.

So to sum up, the admin staff is just plain terrible, the delivery crew has no sense of date and time, and a bad attitude. I'm so fed up with this horrible company, after four months I think it's fair for me to say - DO NOT HIRE FOR THE SAKE OF YOUR SANITY.

Service cost: $600

Sadly, 1st dibs seem to use Plycon Van Lines.
I have been the recipient twice (or rather after two delays, I am still waiting for the second delivery).
The first time they were just late.
The second time, they made an appointment and I waited five hours. They did not show and I tried contacting them for two weeks daily with messages. No replies, no apologies, no explanations. Finally, I went through 1st dibs customer service. Now I am sitting here waiting again. Still no ability to contact them, no apologies, no explanations.

Obviously, this is a first world problem and there are greater things to worry about but how very unprofessional.

Sincerely
J. Stevens.

Service cost: $375

I wish I had read these reviews before booking but I booked mine through Budget Van Lines who brokered it to Plycon.This is the worst company I have ever dealt with.I was told by Budget that it did not matter how many pieces I had as it was based on poundage, not pieces (I actually was paying for someone who was moving out, from Texas to West Virginia). Since it was not my belongings, I told Budget I had no idea how much was to be loaded. Was assured by Eric P. (Budget) that as long as I stayed under 2000#, it was the same price. Plycon picked up-on time-driver was very nice but did not speak too much English.Showed me where to sign with 60PCS written at bottom. Never said anything to me about the overage or an extra cost. This was May 6th.On May 24,Rosalee w/Plycon called me to tell me that the load was in CA and would not be delivered until I paid an extra $573.59 because of the overage. Finally had to give in and pay as they essentially held the load hostage and would start to charge me storage after 30 days! They were extremely rude, told me I basically was an idiot if I thought I could add more pieces and not be expected to pay for it. Never would listen to my explanation, never once tried to work it out. NEVER USE THIS COMPANY IF THIS KIND OF STRESS GETS TO YOU. It has really tested my sanity! It is now May 30 and it will not be delivered until June 5-6, one month later. Price went from $1469.55 to $2043.14 for a small dresser, cedar chest, two small end tables and 56 boxes of mostly clothes and miscellaneous household goods. I could have rented a truck, moved it in a week, and saved at least 1/2 of this. I am 63 yo widow and I do not have this kind of money. Just shows you never get too old to learn. Just praying it arrives in decent condition.

Move size: Partial Move Service cost: $2043

This company has the absolute worst customer service that I have ever encountered. Their communication is terrible. We contacted them to initiate a pick-up at our warehouse. It took them more than a week to actually confirm the pick-up and that was after I personally had to contact them on 5 separate occasions. They kept telling me that arrangements had been made.. But, when I spoke to our warehouse manager.. I found that was not true. The individuals at Plycon that I dealt with were not helpful.. And, not friendly. Honestly, it really seemed like they could care less whether we used them or not. Our product was damaged in transit.. And Plycon refused to take responsibility .. Citing that the damage was a result of poor packing. That is false. The product was professionally crated by a company that has done nothing but crating for 40 years. The product was inspected and photographed prior to crating.. And the crate was also photographed. After their we submitted all of our documentation, they told us that it was their call and they were not going to help us. Period. This is not the first time that Plycon has damaged our product. We should have learned our lesson the first time. After speaking with other people in our industry, we discovered that Plycon is known for damaging product and not taking responsibility. We advised them that we would no longer be using their company to transport goods.. And that we would no longer allow our clients to use Plycon to pick-up product from our warehouse. Their response to us was "(we) are sorry that you feel that way". Nothing more, nothing less. They never apologized and never even tried to smooth thing over on any level. We have never experienced worse customer service from *any* company. These people are the bottom of the barrel. We highly recommend that you choose another company. There are many. And, honestly, Plycon could care less whether you have their business or not. I guess times are good at Plycon. They can afford to loose clients.

Service cost: $385

DO NOT USE THIS COMPANY!! We had a very expensive bed delivered from California to Texas. The bed arrived in damaged condition, partially due to Plycon Van Lines. I spoke with Michael Pliaconis, one of the owners, regarding the damage. He is the most dishonorable, vile, ruthless business person I have come in to contact with in a long time. He tried to blame all of the damages on the company that sold the bed to us. However, in our email exchange he unwittingly admitted that some of the damage was caused during shipment. After I pointed out his admission, he stopped communicating with me. I contacted the BBB and filed a complaint. As expected, he never responded to the BBB. He did, however, call me and advised that he would pay the contractual rate of 60 cents per pound for the damage. He stated that he would send the file to "corporate" and advise them to cut a check. The bed weighed several hundred pounds and I'm sure he did not count on that. I never heard from him again and never received a check. Michael Pliaconis is a liar and a horrible business person and I would never do business with this company again.

Service cost: $750

These guys are the WORST experiences I ever had. They STOLE my daughters carousel horse.
They STOLE artwork. They BROKE so many things that I cried when they dumped BROKEN, DAMAGED furniture, and they never picked up the phone after I paid them $200 MORE than I was quoted.

Total THIEVES! Drunken, reckless, no care for the contents of your home at all.

How anyone could STEAL a child's hand painted carousel horse is a disgrace.

DO NOT use these guys. You'll wind up crying like I did!

Service cost: $1700

Always had great customer service from Plycon when I lived in Virginia so when I recently needed a piece moved from Florida to Northeast PA I chose Plycon even though they were the most expensive. In trying to schedule the delivery I found the people to be pleasant but unreliable.After several false starts I finally got a date with a 4 hour window, but the night before the delivery they called to push the delivery to well after the window when I can't be here. I called to find out why they are delayed and was treated so poorly by the NY route manager John Maynard I will avoid using them ever again. Pay more and get treated like dirt? No thanks.

Service cost: $450